Last updated: 11 July 2026
At EverythingOnline.Store, we aim to deliver your order safely and as quickly as possible. This Shipping Policy explains how orders are processed, shipped and tracked.
Order processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or UK bank holidays will begin processing on the next business day.
During busy periods, promotional events or public holidays, processing may take slightly longer.
Delivery times
Our estimated delivery time for orders within the United Kingdom is:
5–12 business days after dispatch
Delivery times are estimates rather than guarantees. Delays may occasionally occur because of courier disruption, customs processing, severe weather, seasonal demand or other circumstances outside our reasonable control.
Unless a different delivery period has been agreed with the customer, UK online sellers are generally required to deliver goods within 30 days.
Shipping costs
We currently offer free standard shipping within the United Kingdom, unless a different shipping charge is clearly displayed at checkout.
Any applicable delivery charge will be shown before payment is completed.
Fulfilment partners
We work with trusted third-party suppliers and fulfilment partners to process and dispatch orders.
Products may be shipped directly from a fulfilment centre to the delivery address provided at checkout. The dispatch location may vary depending on the product, stock availability and selected shipping service.
Multiple-item orders
When an order contains more than one product, the items may be dispatched separately.
This means you may receive:
You will not be charged additional shipping fees simply because an order is divided into separate parcels.
Order tracking
Once tracking information becomes available, it will be sent to the email address supplied during checkout.
Please allow a short period for the courier’s tracking system to update after receiving your dispatch confirmation.
Correct delivery information
Customers are responsible for providing a complete and accurate delivery address.
Please check your:
Contact us immediately if you notice an error. We will try to update the address before processing, but changes cannot be guaranteed once an order has been dispatched.
We are not responsible for failed delivery caused by incorrect or incomplete information supplied by the customer. Additional delivery charges may apply if an order has to be resent.
Delayed orders
If your parcel has not arrived within the estimated delivery period, please check the tracking information first.
You can then contact us at:
customersupport@everythingonline.store
Please provide your name and order number so we can investigate the delivery with the relevant fulfilment partner or courier.
Lost parcels
If tracking indicates that a parcel may be lost, we will investigate with the courier.
Where the parcel is confirmed as lost, we will arrange an appropriate resolution, which may include a replacement or refund.
Parcels marked as delivered
If tracking states that your parcel has been delivered but you cannot locate it, please:
If you still cannot locate the parcel, contact us as soon as possible and we will assist with an investigation.
Damaged parcels
If your parcel or product arrives damaged, contact us within 48 hours of delivery.
Please include:
Do not throw away the packaging until your claim has been reviewed.
Refused or uncollected parcels
If a parcel is refused, not collected or returned because delivery could not be completed, any refund will be handled in accordance with our Refund Policy.
Any reasonable return or redelivery costs may be deducted where permitted, unless the delivery failure was caused by us or the courier.
Customs and import charges
Where international delivery is available, the customer may be responsible for customs duties, import taxes or local handling fees charged by the destination country.
These charges are not controlled by EverythingOnline.Store and are not included unless expressly stated at checkout.
Contact us
For questions about shipping, tracking or delivery, contact:
EverythingOnline.Store
Email: customersupport@everythingonline.store
We aim to respond within 1–2 business days.